Refund Policy

Our return policy is valid for 30 days. we can’t offer you a refund or exchange if more than 30 days have passed since the estimated delivery date of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

earrings are non-returnable due to hygiene reasons.

Additional non-returnable items:
Personalised items
custom orders

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact kate@katerowland.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at kate@katerowland.com and send your item to: ground floor studio, 23 High street, bozeat, northamptonshire, nn29 7nf, united kingdom.

Shipping
To return your product, you should mail your product to: ground floor studio, 23 High street, bozeat, northamptonshire, nn29 7nf, united kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

lost mail

if your order is delayed or lost in the post, you should contact kate@katerowland.com within 30 days of your estimated delivery date.